{"id":1012,"date":"2023-02-13T15:21:17","date_gmt":"2023-02-13T14:21:17","guid":{"rendered":"https:\/\/elementor.043arts.nl\/?post_type=praktijkinformatie&#038;p=1012"},"modified":"2026-03-14T12:24:58","modified_gmt":"2026-03-14T11:24:58","slug":"procedura-reklamacyjna","status":"publish","type":"praktijkinformatie","link":"https:\/\/itkonvintshus.nl\/pl\/praktijkinformatie\/klachtenprocedure\/","title":{"rendered":"Procedura sk\u0142adania skarg"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1012\" class=\"elementor elementor-1012\" data-elementor-post-type=\"praktijkinformatie\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3077fb4b e-flex e-con-boxed e-con e-parent\" data-id=\"3077fb4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a7f10 elementor-widget elementor-widget-heading\" data-id=\"68a7f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedura sk\u0142adania skarg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29583863 e-flex e-con-boxed e-con e-parent\" data-id=\"29583863\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d260348 e-con-full e-flex e-con e-child\" data-id=\"4d260348\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0b9127 box-shadow-backdrop elementor-widget elementor-widget-image\" data-id=\"4a0b9127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png\" class=\"attachment-full size-full wp-image-1041\" alt=\"\" srcset=\"https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png 800w, https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-300x200.png 300w, https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-768x512.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6999473 e-con-full e-flex e-con e-child\" data-id=\"6999473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2139077f elementor-widget elementor-widget-heading\" data-id=\"2139077f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedura sk\u0142adania skarg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-506f27a5 elementor-widget elementor-widget-text-editor\" data-id=\"506f27a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Doceniamy informacje zwrotne<\/h2><p>Ka\u017cdego dnia staramy si\u0119 pomaga\u0107 wszystkim najlepiej, jak potrafimy. Jednak nasza praca pozostaje ludzka. Czasami sprawy mog\u0105 potoczy\u0107 si\u0119 inaczej ni\u017c si\u0119 spodziewa\u0142e\u015b. Nie wahaj si\u0119 nas o tym poinformowa\u0107. Nie chcemy, aby\u015b pozosta\u0142 z nieprzyjemnym uczuciem. Je\u015bli wiemy, co Ci\u0119 niepokoi, mo\u017cemy znale\u017a\u0107 rozwi\u0105zanie i ulepszy\u0107 nasze us\u0142ugi. Mo\u017cesz to zrobi\u0107 ustnie lub pisemnie. Mo\u017cesz r\u00f3wnie\u017c wys\u0142a\u0107 swoj\u0105 skarg\u0119 e-mailem\u00a0<a href=\"https:\/\/kroijenga-dejong.nl\/contact\/\" target=\"_blank\" rel=\"noopener\">za po\u015brednictwem formularza kontaktowego w zak\u0142adce kontakt<\/a>. Zawsze czekamy na Twoj\u0105 opini\u0119!<\/p><p>Je\u015bli jest to dla Ciebie trudne lub nie mo\u017cesz doj\u015b\u0107 z nami do porozumienia, mo\u017cesz om\u00f3wi\u0107 swoj\u0105 skarg\u0119 z niezale\u017cnym i bezstronnym urz\u0119dnikiem ds. skarg. Urz\u0119dnik ds. skarg i za\u017cale\u0144 b\u0119dzie wsp\u00f3\u0142pracowa\u0142 z u\u017cytkownikiem w celu znalezienia rozwi\u0105zania jego skargi lub problemu. Urz\u0119dnik ds. skarg mo\u017ce podj\u0105\u0107 pr\u00f3b\u0119 mediacji w sprawie skargi. Urz\u0119dnik ds. skarg nie opowiada si\u0119 po \u017cadnej ze stron, a zatem nie wydaje os\u0105d\u00f3w. Wszystkie informacje przekazane urz\u0119dnikowi ds. skarg s\u0105 poufne. Mo\u017cesz skorzysta\u0107 z formularza skargi na stronie\u00a0<a href=\"http:\/\/www.skge.nl\/\" target=\"_blank\" rel=\"noopener\">Strona internetowa SKGE<\/a>. W razie potrzeby mo\u017cna skontaktowa\u0107 si\u0119 z urz\u0119dnikiem ds. reklamacji pod numerem 088 0229190.<\/p><p>Je\u015bli nie dojdziesz do porozumienia ze swoim lekarzem rodzinnym i przy mediacji urz\u0119dnika ds. skarg, mo\u017cesz zwr\u00f3ci\u0107 si\u0119 o wydanie orzeczenia w sprawie skargi do organu rozstrzygaj\u0105cego spory dotycz\u0105ce opieki nad lekarzami rodzinnymi. Ta niezale\u017cna komisja sk\u0142ada si\u0119 z przewodnicz\u0105cego (prawnika) oraz cz\u0142onk\u00f3w wyst\u0119puj\u0105cych w imieniu pacjent\u00f3w i cz\u0142onk\u00f3w wyst\u0119puj\u0105cych w imieniu lekarzy pierwszego kontaktu. Komisja jest wspierana przez oficjalnego sekretarza, kt\u00f3ry r\u00f3wnie\u017c jest prawnikiem.<\/p><p>Werdykt organu rozstrzygaj\u0105cego spory jest wi\u0105\u017c\u0105cy. 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