{"id":1012,"date":"2023-02-13T15:21:17","date_gmt":"2023-02-13T14:21:17","guid":{"rendered":"https:\/\/elementor.043arts.nl\/?post_type=praktijkinformatie&#038;p=1012"},"modified":"2026-03-14T12:24:58","modified_gmt":"2026-03-14T11:24:58","slug":"procedimento-de-reclamacao","status":"publish","type":"praktijkinformatie","link":"https:\/\/itkonvintshus.nl\/pt\/praktijkinformatie\/klachtenprocedure\/","title":{"rendered":"Procedimento de reclama\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1012\" class=\"elementor elementor-1012\" data-elementor-post-type=\"praktijkinformatie\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3077fb4b e-flex e-con-boxed e-con e-parent\" data-id=\"3077fb4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a7f10 elementor-widget elementor-widget-heading\" data-id=\"68a7f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedimento de reclama\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29583863 e-flex e-con-boxed e-con e-parent\" data-id=\"29583863\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4d260348 e-con-full e-flex e-con e-child\" data-id=\"4d260348\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a0b9127 box-shadow-backdrop elementor-widget elementor-widget-image\" data-id=\"4a0b9127\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png\" class=\"attachment-full size-full wp-image-1041\" alt=\"\" srcset=\"https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy.png 800w, https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-300x200.png 300w, https:\/\/itkonvintshus.nl\/wp-content\/uploads\/2023\/02\/klachten800600-copy-768x512.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6999473 e-con-full e-flex e-con e-child\" data-id=\"6999473\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2139077f elementor-widget elementor-widget-heading\" data-id=\"2139077f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Procedimento de reclama\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-506f27a5 elementor-widget elementor-widget-text-editor\" data-id=\"506f27a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Agradecemos os coment\u00e1rios<\/h2><p>Todos os dias, tentamos ajudar toda a gente o melhor que podemos. No entanto, o nosso trabalho continua a ser humano. Por vezes, as coisas podem ter um resultado diferente do esperado. Por favor, n\u00e3o hesite em informar-nos. N\u00e3o queremos que fique com uma sensa\u00e7\u00e3o desagrad\u00e1vel. Se soubermos o que o est\u00e1 a incomodar, podemos encontrar uma solu\u00e7\u00e3o e melhorar o nosso servi\u00e7o. Pode faz\u00ea-lo verbalmente ou por escrito. Tamb\u00e9m pode enviar a sua queixa por correio eletr\u00f3nico\u00a0<a href=\"https:\/\/kroijenga-dejong.nl\/contact\/\" target=\"_blank\" rel=\"noopener\">atrav\u00e9s do formul\u00e1rio de contacto em contacto<\/a>. Os vossos coment\u00e1rios s\u00e3o sempre bem-vindos!<\/p><p>Se isto for dif\u00edcil para si ou se n\u00e3o conseguir chegar a um acordo connosco, pode discutir a sua queixa com um funcion\u00e1rio independente e imparcial respons\u00e1vel pelas queixas. O funcion\u00e1rio respons\u00e1vel pelas queixas trabalhar\u00e1 consigo para encontrar uma solu\u00e7\u00e3o para a sua queixa ou problema. O funcion\u00e1rio respons\u00e1vel pelas queixas pode tentar mediar a queixa. O funcion\u00e1rio respons\u00e1vel pelas queixas n\u00e3o toma partido e, por conseguinte, n\u00e3o faz ju\u00edzos de valor. Tudo o que disser ao funcion\u00e1rio respons\u00e1vel pelas queixas \u00e9 confidencial. Pode utilizar o formul\u00e1rio de queixa em\u00a0<a href=\"http:\/\/www.skge.nl\/\" target=\"_blank\" rel=\"noopener\">S\u00edtio Web da SKGE<\/a>. Se necess\u00e1rio, o respons\u00e1vel pelas queixas pode ser contactado atrav\u00e9s do n\u00famero 088 0229190.<\/p><p>Se n\u00e3o chegar a um acordo com o seu m\u00e9dico de cl\u00ednica geral e com a media\u00e7\u00e3o do respons\u00e1vel pelas queixas, pode solicitar uma decis\u00e3o sobre a sua queixa ao \u00f3rg\u00e3o de resolu\u00e7\u00e3o de lit\u00edgios dos cuidados de sa\u00fade dos m\u00e9dicos de cl\u00ednica geral. Este comit\u00e9 independente \u00e9 composto por um presidente (advogado) e por membros em nome dos pacientes e membros em nome dos m\u00e9dicos de cl\u00ednica geral. O comit\u00e9 \u00e9 assistido por um secret\u00e1rio oficial que tamb\u00e9m \u00e9 advogado.<\/p><p>O veredito do organismo de resolu\u00e7\u00e3o de lit\u00edgios \u00e9 vinculativo. 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