Dear patients,

There has been media attention on the use of digital triage tool Moet Ik Naar De Dokter and the resulting advice. Through InEen, the trade association of primary care organisations in the Netherlands, including GPs, health centres and GP emergency centres, we have received the following advice:

Advice and position of InEen

InEen cannot provide general advice on the use of MINDD at this time. Digital tools like this one are still under development. At the same time, rules and controls are not yet clearly worked out everywhere. According to InEen, MINDD does not seem to violate the rules, but not all points are yet fully clear. This concerns both content (does the tool work well?) and legal issues.

InEen, like the LHV and the NHG, believes that MINDD must comply with all applicable laws and regulations. It is up to the IGJ to assess whether this is the case in practice.

 No ban or warning from IGJ to stop MINDD

There are currently no signs that the tool is not working well. However, it is desirable that the advice be independently reviewed in the future. Digital triage tools never replace the judgement of a healthcare professional.

There is now no ban or warning from the IGJ to stop using MINDD. The provider has a legal document drawn up stating that the tool complies with laws and regulations. This can provide additional assurance for healthcare providers.

 MINDD on the website of DoD

The MINDD tool is also used on the Dokterswacht website. It gives patients insight into whether they can wait until their own GP can be reached or whether they need to speak to someone from Dokterswacht.

We currently see no reasons to doubt the reliability of the tool and therefore the MINDD tool will remain available on the Dokterswacht website. Naturally, we will closely monitor developments.

Team GP practice It Konvintshûs Workum